PRIVACY POLICY

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Who we are

We are Renjer Snacks AB, a Swedish snacks company located and registered in Lund, Sweden. Our organisation number is 559107-7564 and our official address is Renjer Snacks AB, c/o VentureLab, Scheelevägen 15, 22363 Lund, Sweden. Our website address is: https://www.renjer.ky.

What personal data we collect and why we collect it

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. If you leave a comment on our website we collect your IP address and a browser user agent string to help spam detection.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Cookies and Analytics

Our website uses Google Analytics, Hotjar, Facebook pixel and Reddit pixel to track and collect anonymous visitor data. This is done to provide a better user experience for our customers.

Here you can find the privacy policies for our analytics providers:

Google Analytics: https://policies.google.com/privacy?hl=en
Hotjar: https://www.hotjar.com/legal/policies/privacy
Facebook pixel: https://www.facebook.com/about/privacy/
Reddit pixel: https://www.redditinc.com/policies/privacy-policy

WooCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

PayPal

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Stripe

By using this extension, you may be storing personal data or sharing data with an external service. https://stripe.com/se/privacy

Who we share your data with

We don’t sell your data to third parties or allow third parties to use your data (e.g. name, email, phone number) for their own marketing purposes. We only share your personal data with third parties when it is required for security or practical reasons. For example when you purchase goods from our website we need to collect your Name, Address, Phone number and Email address to be able to deliver the goods to you. We also share this data with our logistics partner Omniva AS, otherwise they would not be able to deliver the products to you.

How long we retain your data

We save your data for one year from our interaction, comment or order on our website. If you would like to, you can choose to contact us and we can delete your data immediately whenever you wish.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Our servers are located in the Amsterdam, Netherlands and this website is hosted by Siteground. Siteground is a GDPR compliant hosting provider: https://www.siteground.com/blog/siteground-is-gdpr-compliant/.

Consent

How do you get my consent?

When you land on our website you either choose or don’t choose to accept cookies. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at renjer@renjer.ky or mailing us at: Renjer Snacks AB Scheelevägen 15, Lund, Skåne, 22363, Sweden

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Changes to privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Officer at renjer@renjer.ky or by mail at Renjer Snacks AB

[Scheelevägen 15, Lund, 22363, Sweden]

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